A:

The main differences are as follows:
price
NELAX: 8,800 yen (tax included)
HIRUNEGAO: 3,780 yen (tax included)

Light blocking properties <br/>Both provide the same level of light blocking properties.

material
NELAX: Luxurious fabric
HIRUNEGAO: Simple and light moquette fabric

Cover <br/>Both outer covers are available.

Adjustment function
NELAX: Large, adjustable band for men with a secure fit
HIRUNEGAO: Easy to attach with rubber band

concept
NELAX: Premium model (for gifts and restful sleep)
HIRUNEGAO: Basic model (for everyday use and trial use)

package
NELAX: Magnetic packaging designed to fit on a bookshelf
HIRUNEGAO: Simple Package

accessories
NELAX: Comes with a carrying pouch
HIRUNEGAO: Not included

Contents design
NELAX: Balanced design for men
HIRUNEGAO: General design price

A:
We offer free shipping nationwide, excluding some areas such as Okinawa and remote islands.
For some areas (Okinawa, remote islands, etc.), additional shipping charges may apply.
For details, please check the shipping fee displayed when placing your order.
Delivery will mainly be made by Yamato Transport or Japan Post.
*You cannot specify the delivery company.
*We currently do not ship overseas.

A:
You can cancel your order before it is shipped. Please contact us via the inquiry page immediately after placing your order.
If the item has already been shipped, we will handle it according to our returns and exchanges policy.
Please see the Return Policy page for details.

A:
The HIRUNEGAO online store accepts the following payment methods.
・Credit card (Visa/Mastercard/JCB/American Express)
・Debit card ・PayPal
・Shop Pay/Apple Pay/Google Pay
We will continue to expand the number of payment methods we accept to make your experience even more convenient.

A:
Yes, you can return or exchange the product within 30 days of receiving it.
If you would like to return or exchange an item, please contact us via the contact page.
The item must meet the following conditions: The item must be in the same condition as when you received it Unused or unworn Tags still attached and in the original packaging If you are returning the item for your own reasons, you will be responsible for the return shipping costs.
If the return is due to a defect, damage, or incorrect delivery, we will replace or refund the product at our expense.
Please see our Returns Policy page for more details.

A:
If the product you receive is damaged or defective, we will replace it immediately.
Please contact us within 7 days of receiving the product, attaching a photo showing the damage.
After confirmation, we will send you a new product at our expense.
If we do not have a replacement item in stock, we may offer a refund.
Please rest assured that we will respond promptly to ensure that our customers can use our services with peace of mind.

A:
Yes, we can ship internationally to some countries and regions.
For overseas shipping, separate shipping charges will be applied.
For information about available countries and shipping costs, please contact us via the inquiry page.
Please note that if customs procedures or duties are incurred, you will be responsible for paying them.

A:
HIRUNEGAO products come with a 30-day warranty from the date of purchase.
If a product malfunctions within the warranty period, we will repair or replace it free of charge.
When claiming warranty coverage, please present proof of purchase (such as a receipt or order confirmation email).
If you would like to receive assistance, please contact us via the contact page.

A:
Only the cover is washable. Please note that the weighted eye mask (with glass beads) inside cannot be washed.
The cover can be washed by hand using a mild detergent or in a washing machine using a gentle cycle (dry or delicates) in a laundry net.
After washing, dry thoroughly in the shade before use.
*Using a dryer or bleach may damage the fabric.
*Please make sure the appliance is completely dry before heating.

A:
If you heat it in a microwave (700W) for about 90 seconds, it will stay warm for about 20 to 30 minutes.
In actual measurements conducted by the Kanagawa Prefectural Institute of Industrial Science and Technology, it was confirmed that the surface temperature immediately after heating was around 40°C, reached a maximum of approximately 42°C after 5 minutes, and then gradually decreased to approximately 33-34°C after 30 minutes.
For this reason, we recommend using it for approximately 20 minutes to feel a comfortable warmth throughout the entire use.
In addition, the structure allows heat to be gently transferred to the skin through the cover, so there is little risk of low-temperature burns.

A:
Yes, some items are available for gift wrapping.
Gift wrapping availability varies depending on the product, so please check the "Gift wrapping" section on each product page.
If the item is available for gift wrapping, you can check the box "I would like gift wrapping" when purchasing.

A:
For domestic deliveries, delivery usually takes 2-5 business days.
However, delivery may take some time depending on stock availability, your area, weather, traffic conditions, etc.
*Orders placed on weekends, holidays, the New Year holidays, or during long holidays may take longer than usual to be shipped.
* Once shipped, you will be notified of the tracking number by email.